Refund and Dispute Policy

1. Refund Policy

1.1 Eligibility for Refunds

Refunds are available under the following circumstances:

• Damaged or Defective Products: If you receive a damaged or defective product, you may request a refund within 14 days of receiving the product. Return shipping costs for damaged or defective products will be covered by the company.
• Service Not Delivered: If a service you purchased was not delivered as promised, you may request a refund within 14 days from the expected delivery date.
• Incorrect Product or Service: If you receive the wrong product or service, you are eligible for a refund upon returning the incorrect item or providing proof of the error.

1.2 Non-Refundable Items and Services

The following are not eligible for refunds:

• Digital products or services once accessed (e.g., login or activation) or downloaded.
• Products marked as final sale or non-refundable.
• Subscriptions or memberships beyond the trial period.
• Custom or personalized items, unless defective.

1.3 Refund Process

To request a refund:

1. Contact our customer service team at info@sauerapple.com with your order details and reason for the refund.
2. Provide any supporting documentation, such as photos of defective products or proof of non-delivery.
3. Once approved, refunds will be processed to your original payment method within 7-10 business days.

2. Dispute Resolution

2.1 Initiating a Dispute

If you have concerns or disputes regarding your purchase, please follow these steps:

1. Contact our customer service team at info@sauerapple.com to explain the issue and provide supporting evidence.
2. Allow our team up to 5 business days to investigate and respond to your concern.

2.2 Escalation Process

If you are not satisfied with our resolution:

1. Request escalation to a manager or supervisor.
2. If the matter remains unresolved, you may file a formal dispute through your payment processor (e.g., PayPal, Stripe, or credit card company).

2.3 Binding Arbitration

By using our services, you agree to resolve disputes through binding arbitration rather than in court, except where prohibited by law. Arbitration is a private process where a neutral third party makes a binding decision to resolve the dispute, often quicker and with fewer costs than court proceedings. Arbitration will be conducted in accordance with applicable arbitration rules (e.g., the American Arbitration Association).

3. Additional Terms

• We reserve the right to refuse a refund or dispute request if there is evidence of misuse, fraud, or policy violation.
• This policy is subject to change. We will notify users of significant changes via email or by posting an announcement on our website at least 14 days before the changes take effect. Updated policies will be posted on our website with the effective date.